|  |  |  |  |  | JANUARY 2012 Welcome to 2012! We want to thank you for being a part of a strong ecosystem and helping to deliver a great 2011. As we look to the year ahead, 2012 promises to bring new opportunities to grow our collective businesses and to deliver an exceptional partner experience, through new products, trainings, tools, and resources. Look for lots more on this in the weeks and months ahead. This month, we look back at the progress we’ve made with Google Docs and GoogleSites, we introduce you to a new resource that will provide guidance in setting up and enhancing your Google Apps business, and we bring you some new Gmail improvements and features.
| Events and webinars
| j What's new in Google Apps These webinars discuss the new features of Google Apps for Business. This webinar series is delivered monthly. See the presentations from past What's New sessions.
Archives of the past trainings and webinars can be found on the Reseller Resource Site. | Resources
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Google Docs and Sites year in reviewLast year, we introduced over 100 new features to Google Docs and Sites to make creating, sharing, and collaborating in the cloud an even better experience. These enhancements included a new version of presentations, pivot tables in spreadsheets, page level permissions in sites, and a cleaner new look across the board. Revisit these updates and more here. New guide to building out your practiceAre you interested in key assets and best practices for growing your Google Appsbusiness? See the new business setup guide for resources and collateral to ramp up your business and complement your existing offerings. Check it out and let us know what you think.
Google Apps program updates
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j Improvement to Gmail Offline Chrome AppWe first announced Gmail offline last August. With the latest release, users can now choose whether to synchronize 7, 14 or 31 days worth of mail. They'll also see performance enhancements, attachment downloads, and more. Read more here. New Gmail app for iPhone, iPad and iPod touchLast month, we updated the Gmail app with some new features and interface improvements, including custom signature, vacation responder, and nested label support. Find out more. Google+ Integration with GmailWith Google+, users can now grow their circles, filter emails and contacts by circles, keep all their contact information up-to-date automatically and share photos to Google+, all directly from Gmail and Contacts. In addition, users can share Gmail photo attachments with one quick click, facilitating further conversation and connection. See more.
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| | | | | | DECEMBER 2011 This month, we share a newly recorded webinar on Google Apps Script, which provides guidance on how you can bring additional value to your customers by building custom functionality and automating business processes through scripting. We also have 24X7 phone support for Google Apps for business core service issues.
Google Apps Reseller Team
| Events and webinars
| j What's new in Google Apps These webinars discuss the new features of Google Apps for Business. This webinar series is delivered monthly. See the presentations from past What's New sessions.
Archives of the past trainings and webinars can be found on the Reseller Resource Site. | Program Updates
| j Connect with complementary software vendors
It's been about a month since the inaugural gSocial, an event run for Google Apps partners, by Google Apps partners. To help cultivate the relationships and conversations you already have or have just started with Apps Marketplace vendors, you can refer to this new resourceto discover existing partner programs of other software vendors. In addition, create a +Pagefor your business, check out the Google Apps reseller circle, and connect with Marketplace vendors in the ISV circle.
| Resources
| Adding Value with Google Apps ScriptIn this webinar, Saurabh Gupta, Developer Relations engineer, shares how Google Apps Script can help Google Apps partners build custom functionality, automate business processes, and bring additional value to customers. View the recording.
Google Atmosphere 2011 videos
Last month, Google live streamed the keynotes at Google Atmosphere. The presentations are now available for viewing on the Atmosphere 2011 YouTube channel. Learn how successful businesses are using the cloud and collaboration to develop innovative solutions to today's business challenges. Google Enterprise VP Amit Singh talks about Google’s partner strategyLast week, Talkin’ Cloud had a chance to sit down with Google Enterprise VP Amit Singh at CloudBeat 2011 to discuss Google’s partner strategy. During the chat, Amit emphasizes that our partner strategy is a “top-three” concern for 2012. Google relies on partners like you to scale, and we’re working on new ways to make sure that Google never competes with you. Read the article.
Google Apps program updates
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j Google Apps New Look updates
Google's visual refresh has been rolling out with the most recent launch being the New Look for Gmail. Many of you invest in and build your business around change management and user training, so we encourage you to switch your customers’ domains to the new look using the one-time switch in the control panel and control the timing of when they see the new look. For training resources, email templates, customizable presentations and up-to-date information to help communicate the changes, go to the What’s New site and the FAQ on the reseller resource site. Increased Mobile Device Management optionsYou can now define mobile policies such as password requirements and roaming sync preferences on a granular basis by user group. Administrators also have the ability to see the mobile productivity within their organizations, complete with trends and analytics. Read more in this blog post. Browse Google Apps Directory in GmailGmail users can browse the entire Google Apps directory for their domain from within Contacts without having to search. This is especially useful when a user doesn’t know the exact name or spelling of the person they’re looking for. Just click “Directory” in the left sidebar from within Contacts in Gmail to get started. Here's a link to the help article for more information.
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| | | | | | NOVEMBER 2011 This month, Google Atmosphere 2011 was streamed via YouTube, allowing real time viewing of the lively debate and insight on the impact of cloud computing on how we work. In addition, we have product updates to Google+ availability and great new features in Google Docs presentations. See other webinars, resources, and product updates below. Google Apps Reseller Team
| Events and webinars
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Google Atmosphere 2011 At Google Atmosphere 2011, we heard extensively from technology and business thought leaders on how the cloud is transforming the way we work.While this is usually an event for a small group of C-level executives, this year we live streamed via YouTube and will be posting the keynotes presentations next week. In the mean time, please check out the updates posted to Google+ about the event.
What's new in Google Apps
These webinars discuss the new features of Google Apps for Business.This webinar series is delivered monthly. See the presentations from past What's New sessions.
To see a full list of upcoming events, visit the Google Apps Partner Calendar.
Archives of the past trainings and webinars can be found on the Reseller Resource Site. | Resources
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Cloud Alliance for Google Apps A set of Google Apps Marketplace application vendors have gotten together and announced a technology and business partnership alliance to raise awareness of, and make it easier for users to adopt, third-party applications that are integrated with Google Apps. Google isn't involved in this effort, but we're glad to see the continued success of our marketplace partners. As always, we encourage our resellers to investigate the Apps Marketplace on behalf of customers.
See who's Gone Google GoGoogle Apps program updates
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j Google+ Now Available with Google Apps We recently announced that Google+ can now be enabled for Google Apps accounts. You can create circles with your team members and customers, to share updates, content, and photos. Even more exciting, you can do now use Hangouts with your customers, with multi person video chat and screen share. Get started now!! j
Updates to New Look in Google Apps Since June, we have been rolling out a visual refresh across Google Apps and other Google products. Google's new look for Gmail was launched earlier this month. Our Google Apps partners often invest in and build their businesses around change management and user training, so we encourage you to opt-in to understand this feature update for your customers and send us feedback. Continue referring to the FAQ on the reseller resource site and Google Apps What’s New site for complete, up-to-date information.
Suggested Times for Google Calendar This new calender feature makes it easier to find meeting times that works for everyone. The result is a list that provides the times where all participants in your meeting are available.
Google Docs presentations reloaded Google Docs presentations has been refreshed with lots of new features, to facilitate collaborations, enhance drawing, slide transitions, and animation. Learn more here about getting started.
See a complete list of updates from recent weeks.
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![]() | | | | | | OCTOBER 2011 We wrapped up another great quarter. Spend some time below reviewing the latest product enhancements.
Google Apps Reseller Team | | Events and Webinars | Connectwise Summit, IT Nation 2011 The Google Apps reseller team will be at this year's Connectwise Summit, IT Nation 2011in Orlando FL on November 9, 10, and 11. The event is sold out, but if you're going to be there you should stop by our booth and come to our breakout session on getting in the game!
What's new in Google Apps These webinars discuss the new features of Google Apps for Business. This webinar series is delivered monthly. See the presentations from past What's New sessions.
Innovation in Review - Q3 2011 In the third quarter of 2011, we've released over 50 improvements to the Google Apps experience for businesses. This webinar reviews some of these recent innovations, and provides links where you can find more information about the new updates to Google Docs, Google Spreadsheets, and enhancements to improve mobile operability.
Google Apps self-study for Apps100 This self-study course is designed to familiarize you with the basic administration tasks to configure Google Apps, including domain registration and verification, domain configuration, user creation, group configuration and more. This course is the foundation of the Google Apps Certified Deployment Specialist test preparation training.
Google Apps Management Capabilities This webinar is part 3 in a series, which provides an overview the Google Apps design to help team collaboration through Google Sites and Google Groups, the ability to access Google Apps anywhere from any device, and the value of the Google Apps product suite to businesses.
| Google Apps product updates |
Opt-In on New look for Google Docs and Sites Last month, we announced the rollout a visual refresh to Gmail and Google Calendar, which is consistent with design changes happening across many other Google products. You can opt-in to see the new look in Google Docs and Google Sites . See more information and screenshots.
Visualize your data with Charts in Google Sites You and your customers can now display charts directly in Google Sites. You can choose between adding live dynamic charts or snapshots of charts to Google Sites pages. See more on this feature.
New Gmail options for mobile users The Gmail for mobile team has been working hard to increase productivity through mobile phone browsers. This month, they released multiple sign-on support, allowing quick switching between email accounts. In addition you can now create mobile specific signatures and setup a vacation auto-responder through a mobile device. Learn how.
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AUGUST 2011
This month, we are excited to bring you a number of resources that will help you grow your business, including a recorded webinar on building a practice around
Google Apps and video testimonials of partners that have successfully done so.
And we've got resources to help you position Google Apps with prospects and customers including content on mobile support, trusting Google with business data, and a Google Apps video to embed in your website.
We also invite you to our weekly webinar on the reseller program and provide links to the latest feature updates.
Google Apps Reseller Team
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Resources
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Building a Web Practice around Google Apps
We recently delivered this webinar with Redmond Channel Partner for an audience of prospective Google Apps resellers.
In it Jeff Ragusa walks through some of the ways our successful partners have built a practice around Google Apps and are driving customers toward 100% web.
New "reseller-friendly" Google Apps introductory video
We noticed that the short videos on our
product website have links to our own sign up flow and reference our list pricing, making them awkward for our partner community to use.
So we removed those elements in this Google Apps introductory video and now you can share it with prospects without causing confusion.
It focuses on the value of the Google Apps suite, showing the power of messaging and collaboration for teams and businesses.
Embed the video in your web site by copying the code.
Reseller video testimonials
Learn from other resellers why they decided to become Google Apps resellers and
how they have built their business around Google products.
Go to the Apps Reseller Program YouTube channel for these reseller stories.
A refresher on our great mobile support
Find the latest in mobile
supportability for Google Apps on the Google Apps for Mobile page, and particularly Google Apps experience on Android devices.
The mobile team has also made the Gmail for mobile app sharper and smoother on high-resolution phones, such as the iPhone 4m, and created a simple pull down and release option to refresh Message List.
Stay update to date on the latest developments in mobile through the Google Mobile Blog and find more here about mobile updates for
Google Apps.
Top 10 reasons why customers trust Google Apps with their business data
Be sure to check out this post by Adam Swidler (Senior
Manager, Google Apps) covering the top 10 data protection and reliability advantages of Apps.
Some great points in there to share with tentative prospects.
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Events and Webinars
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Reseller Program Overview Webinar
Are you new to the Google Apps Reseller Program? Attend this webinar for an overview of the program and to review your new reseller
tools and resources.
Attend: Every Wednesday, 12:00 pm PT / 3:00 pm ET
What's new in Google Apps
These webinars
discuss the new features of Google Apps for Business.
This webinar series is delivered monthly.
See the presentations from past What's New sessions.
Archives of the past trainings and webinars can be found on the Reseller resource site.
To see
a full list of upcoming events, visit or subscribe to the Google Apps Partner Calendar.
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Product Updates
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Offline Gmail, Calendar and Docs
Do work anytime, anywhere.
Today, we announced that the Gmail Offline web app is now
available, with Calendar and Docs Offline rolling out next week.
To learn more and address customer questions and interests, we recommend you pilot the offline web apps.
We'll post a FAQ on the reseller resource site that you can leverage to answer customer questions.
In the meantime, please send any questions to announce@googleapps.com or contact your partner manager.
Gmail Preview Pane
This month, the Gmail team made significant changes to the Gmail preview pane that allows readers to view snippets of the message prior to opening up entire conversations.
In order to quickly scroll through these messages, check out the Labs tab within your e-mail settings to choose between horizontal or vertical split views.
New Look Update in Google
Apps
The new look in Google Apps has been available for a little more than a month, and you might be interested in this blog post from the Gmail team on the initial reaction.
There are updates for Gmail, Calendar, and Google Docs List for the Rapid Release and Scheduled Release tracks.
You can learn more about the release tracks on the What’s New site.
Find out how to try out the new look here.
Here are a few other highlights from recent weeks. See complete list
- Google Sites Page Level Permissions - New permissions allow site access to be delegated at a page
level, allowing you or your customers to manage content in one place, and share customized pages.
- Google Speadsheets Charts in Docs - New chart types for documents and drawings have been added
to provide more options for your customers to build reports for their clients and co-workers.
- Google Spreadsheets Easier Function Search - Auto-suggest box provides the name and syntax of the
function you might be looking for and provides links to the revamped help pages.
Want to weigh in on these topics and connect with fellow Google Apps resellers and developers? Discuss on
Buzz
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JULY 2011
This month, we're pleased to share a webinar recently presented by Google Apps Marketing Manager Jeremy Milo, reviewing the innovation and evolution of Gmail and Calendar.
We also have several new Google Apps training resources, for resellers, administrators, and end users.
First, we released new HD product videos for the Google Apps learning center, which can be used to demonstrate to prospects how the Google Apps works.
In addition, our documentation & training teams have been hard at work localizing many of our key resources including the learning center and deployment site.
Read on for more of our July highlights.
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Resources
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A look back at Google Apps innovation: Gmail and Google Calendar
In this webinar, Jeremy Milo, Google Apps Marketing Manager, shares how Gmail and Google Calendar
have evolved into more powerful, intuitive, proven cloud-based tools that support efficient collaboration from anywhere and on any device.
Watch it here.
Learning Center and Localized Product Materials
The Google
documentation & training teams just released localized technical product and user materials for Google Apps Enterprise.
New Materials for users and administrators now available in french, italian, german, spanish, dutch, and japanese.
More languages coming soon.
Google Apps Training from Boost eLearning
Marketplace vendor Boost elearning provides
step-by-step end user training through eLearning courses on Google Apps.
The training is integrated into the Google Apps user interface so its easy for users to access training on Gmail, Calendar, Docs, and Sites.
Connect with Boost eLearning to provide the latest training to your own users or to your clients.
YouTube Docs Channel
Did you
know that there is a YouTube Channel that provides guides to Google Docs? This a great resource for you and your customers who want to learn more about the product functionality and get started.
Also check out the Gmail and Calendar Channel.
Google Apps Marketplace - Welcome to the newest apps
In this Google+ post from Scott McMullan, you can see the latest entries into the Apps Marketplace.
Check out for Nimble Social CRM for contact management, GoFileDrop to transfer Google Docs securely, OfficeXta for secure collaboration, and much, much more.
Think Quarterly - Insights and Perspective on "Innovation"
This month, we announced a thought
experiment called Think Quarterly.
It is snapshot of what Google and other industry leaders are thinking about and are inspired by today.
This edition focuses on the broad concept of innovation , providing perspectives on how to simultaneously lead and change the direction of an industry.
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Events and Webinars
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What's new in Google Apps
This monthly webinar series discusses the new features of Google Apps for Business.
See the presentations from past What's New sessions.
Archives of the past trainings and webinars can be found on the Reseller Resource Site.
To see a full list of upcoming events, visit the Google
Apps Partner Calendar.
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Product Updates
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New Look for Google Apps
Last month, we announced
the rollout of a visual refresh to Gmail and Google Calendar, which is consistent with design changes happening across many other Google products.
See the new looks in this presentation and learn more in this faq.
Email with read receipts
Earlier this month, we introduced read receipts as
an optional feature for Google Apps for Business and Google Apps for Government accounts.
Read receipts allow email senders to monitor the status of the messages they send and allow recipients to acknowledge receipt of mail.
Gmail Phishing Detection
Gmail is now keeping you safer by displaying more information about the origin of certain messages.
You and your customers can now see when messages come from an email-sending service (like a news site article sharing system) and see a warning when the sender may have spoofed a Gmail address.
Here are a few other highlights from recent weeks.
See a complete list of updates
Want to weigh in on these topics and connect with fellow Google Apps resellers and developers? Discuss on
Buzz
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JUNE 2011
This month, we launched a site for SMB prospects and we share the golden pitch our SMB sales team members use with their prospects. We also published a new Security and Privacy page on the Reseller Resource site that will guide you to the top resources to answer customer questions. In addition, we announced a new premier tier for our reseller program, along with requirements and benefits.
Google Apps Reseller Team
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Events and Webinar
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What's new in Google Apps
This monthly webinar series discusses the new features of Google Apps for Business. See the presentations from past What's New sessions.
Archives of the past trainings and webinars can be found on the Reseller Resource Site.
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Resources
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New applications for your Google Apps customers
We’re getting close to beginning the “Full Opt-in” phase of the important changes we told you about earlier that will ultimately allow Google Apps accounts access to many more application services from Google. You should discuss the implications with your customers. Once the Full Opt-in phase begins, many of the initial limitations will have been removed and there will be no reason not to transition. The details you need are available here.
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Resources
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Google Apps Information for SMB Prospects
This month we launched a new SMB resource site and video to educate the small business community on Google Apps for Business and how they can use Google Apps to solve their messaging and collaboration challenges. Look through the content and feel free to repurpose the resources to help you engage more small business customers.
Small Business Golden Pitch
Scott Silver from our small business team gave an overview of how he speaks to prospects about Google Apps. Use his tips in your own presentations and prospect conversations. Scott also runs through a demonstration of various features that bring home the sale. Take a look through the presentation deck or watch a recording of the pitch. Pause, replay, and practice various sections until you've got your own pitch down.
Security and Privacy Resources
As the interest in Google Apps increases, so do the questions about Google's policies around data security, data privacy, and data liberation. See the new Security and Privacy page in the Reseller Resource site and this blog for the latest information.
Google Apps Marketplace - App Tuesday
In our latest App Tuesday post, we highlight of our new Marketplace Staff Picks, including Mavenlink, Solve360, Smartsheet, and GQueues. With our inventory growing to well over 300 applications, these efforts help bring to the forefront new and interesting web applications for you to help incorporate into your customers' business.
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Program Updates
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Google Reseller Program launches new tiering opportunities
We introduced a new premier tier for our reseller program to recognize high performing partners. As part of this, we have broken out the requirements and benefits into separate tracks recognizing the different needs of our SMB-focused resellers and our enterprise-focused resellers. See a detailed overview of the program and requirements. Stay tuned for further updates as we operationalize the program.
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Product Updates
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Browser support changes
Beginning August 1st, Google will only support the current and prior major release of Chrome, Firefox, Internet Explorer and Safari on a rolling basis. Each time a new browser version is released, we will begin supporting the updated and stop supporting the third-oldest version. Read more.
Introducing the people widget
The people widget surfaces content from friends, family and colleagues that is already available to you but may be hard to find. Next to every email message, you and your customers can now see contextual information about the people in that conversation, and have quick access to a variety of ways to communicate with those individuals. Read more.
Google Apps extensions console
This new tool helps application developers and solution providers integrate with Google Apps. The Google Apps extensions console provides a direct way for developers writing applications for their own domain to take advantage of the integrations provided by the Google Apps APIs, such as OpenID SSO‚ without having to create a Google Apps Marketplace listing.
Here are a few other highlights from recent weeks. See a complete list of updates
Want to weigh in on these topics and connect with fellow Google Apps resellers and developers? Discuss on Buzz
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