Technical support for customers

1. Search & Browse

Often the resolution to customer issues can be found in online resources. We index the most commonly accessed and useful content about Google Apps in this custom search engine:

In addition to this site for resellers, there are a number of important resources and tools online to help you support your customers:

2. Use the Forums

Tap in to the wisdom of other Google Apps users, developers, and Google product specialists that monitor the discussion forums.

Engage with other Google Apps resellers and developers: Google Apps solution provider forum
Interact with Google Apps adminstrators: Google Apps admin forum
Ask questions about Google Postini Services (security and compliance): Postini Services forum

3. Contact the Google Support Team

If you're a Google Apps Authorized Reseller, you have access to a support portal for on-demand case management. If the resources above don't help resolve the issue, collect the relevant troubleshooting information from your customer. Then please follow this process to open a case and connect with our support team for technical or operational issues.

Subpages (1): Google Apps + Transition Support

Resources

My program tools